INVITATION TO THE RETAIL CUSTOMER SERVICE SKILLS FOR SUPERLATIVE RESULT WORKSHOP: NOV. 15, 2018

OVERVIEW

The Retail Customer Service for Superlative Result Workshop is designed to provide essential training on customer service that will get your frontline associates up to speed and ready in a very short time.
This workshop guarantees that the frontline associates – new old – performs the requisite customer service flawlessly that leaves the customer with ‘WOW’ experience that guarantees repeat business, loyalty and referrals which ultimately increases sales and profits for the business.

In addition the workshop will provide participants both with the “why” and “how to” of great customer service and experience.

 

WORKSHOP OBJECTIVES

At the end of the workshop, participants and organisations will:

 Participants Will…

  • have a radically changed attitude towards delivering great customer service;
  • have a better understanding of the customer’s point of view and sympathize more with the people they serve;
  • understand various aspects of communication, and how to use it to create a great customer experience;
  • know exactly how to deal with difficult or upset customers without losing their cool themselves;
  • learn some amazing facts about customer complaints and how to turn them into amazing opportunities to build relationships; and
  • know things that must be done, at the check-out, to ensure that you leave a great lasting impression and be positioned to sell add-ons.

Organisation Will…

  • notice lasting improvement in your customer satisfaction metrics;
  • have happier, more confident staff as stressful customer issues decrease;
  • decreased staff attrition rate as employees enjoy their jobs more;
  • See higher profits from improved customer goodwill; and
  • Enjoy a more relaxing environment as employee morale is higher.

 

                                   

 

 

VENUE: Bervidson Training Center, Lekki Phase 1, Lagos

 

WORKSHOP FEE: N49,500 per Participant (Group rate available)

 

PAYMENT DETAILS:

You can please pay Online OR credit our account below directly.

  • Bank: FCMB
  • Account Name: Bervidson Consulting Limited
  • Account No: 3432812015

 

SOME OF OUR CUSTOMERS:

 

For more information, call or email us, or visit our website today.

3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria
+234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444
info@bervidson.com , www.bervidsonretailgroup.com

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